This is most likely a device-level issue. If a software update is available, please complete it and relaunch TRIPP to see if the issue has been resolved.

To ensure your device receives the latest updates, it is recommended to leave your device plugged in, turned on, connected to WiFi, and completely unobstructed for 6-12 hours.

Here is a link from Meta Support Articles with more information.
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Have more questions? We're always here to help at support@tripp.com.